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Computer Support Specialist Curriculum

Effective June 1, 2013


Catalog Number Course Title Credits
First Term    
10-103-107 MS Office Fundamentals 2
10-103-149 MS Visio 1
10-107-127 IT Careers 3
10-150-110 Networking Fundamentals 3
10-154-177 Web Programming Fundamentals 3
10-801-195 Written Communication 3
10-804-123 Math with Business Applications 3
  Total 18
Second Term
10-152-115 Database Fundamentals 3
10-152-120 Introduction to Programming
10-154-140 PC Maintenance & Troubleshooting 3
10-154-165 Project Management
10-801-196 Oral/Interpersonal Communication 3
10-809-199 Psychology Human Relations
  Total 18
Third Term
10-150-147 Emerging Network Technologies 3
10-150-180 Server Operating Systems
10-154-155 Microcomputer Operation Systems 3
10-154-170 Help Desk Fundamentals
10-801-197 Technical Reporting 3
10-809-197 Contemporary American Society
  Total 18
Fourth Term
10-107-128 Introduction to Security 2
10-150-130 Network Infrastructure 3
10-150-141 WAN Technologies 3
10-150-166 Integrated IP Communications
10-809-195 Economics 3
  Total 14


Information Technology –
Computer Support Specialist Courses

10-103-107-00 MS Office Fundamentals
Students are introduced to the basic functions of MS Word, MS Excel and MS PowerPoint in the business setting. Students will apply word processing features to create business documents, use spreadsheet functions for business applications, and develop skills in using graphics, layout, and slideshow features to produce professional-looking presentations. Lecture/Lab. 2 credits.

10-103-149-00 MS Visio
Students are introduced to MS Visio. Students will use MS Visio to create flowcharts, network diagrams, floor plans, and other related documents. MS Visio is a tool that is used to create both physical and logical diagrams. Lecture/Lab. 1 credit.

10-107-127-00 IT Careers
Students are introduced to, and do research into, the IT field career possibilities and the paths and skills necessary to obtain those positions. Skills learned and practiced include, job searches, cover letters, resumes, writing thank you letters, interview techniques, and completion of job applications. Students will participate in job-seeking activities. Lecture/Lab. 3 credits.

10-107-128-00 Introduction to Security
Gives the student an introduction to computer security. It focuses on what security is, and why it is important in business today. The student will investigate different aspects of security from email security to denial of service attacks on a system. The student will gain practical skills necessary to protect against such attacks. Prerequisites: 10-150-110, 10-154-125, and 10-154-140. Lecture/Lab. 2 credits.

10-150-110-00 Networking Fundamentals
Gives the student a basic understanding of a network. The student will gain an understanding of basic networking terminology, and OSI model, network cabling practices, TCP/IP addressing, and subnet masking. The student will investigate communication on a LAN environment. Lecture/Lab. 3 credits.

10-150-130-00 Network Infrastructures
Identifies LAN equipment used in business today. The student will gain an understanding of what switches and routers are, and their function in the LAN. The student will be required to configure and setup various LAN hardware. Prerequisite: 10-150-110. Lecture/Lab. 3 credits.

10-150-141-00 WAN Technologies
Takes an in-depth look at wide area networks (WAN). The student will gain an understanding of point-to-point communications, ISDN, frame relay, and ATM technologies. The student will configure network backbone hardware to establish WAN communications. Prerequisite: 10-150-110. Lecture/Lab. 3 credits.

10-150-147-00 Emerging Network Technologies
Provides learners with, and insight into, the new and emerging technologies that use the network infrastructure to include protocols and virtualization by using the latest tools and techniques. Prerequisites: 10-150-110 and 10-154-140. Lecture/Lab. 3 credits.

10-150-166-00 Integrated IP Communications
Covers concepts of voice communications using IP technology and the integration of video, voice, and data communication over local area networks using wired and wireless technologies. Prerequisites: 10-150-110 and 10-154-140. Lecture/Lab. 3 credits.

10-150-180-00 Server Operating Systems
Teaches basic network design, implementation, and management using Windows 2003 Server. Students install networking operating system software for servers. They establish file sharing, print sharing, log-in security, user profiles, create directory structure, implement disaster recovery strategies, configure web services, implement group policies, investigate security controls, and manage and monitor the system for performance. Prerequisites: 10-150-110 and 10-154-140. Lecture/Lab. 3 credits.

10-152-115-00 Database Fundamentals
Students learn the fundamental concepts and applications of relational database tables using a hands-on approach. Topics include database architectures, data structures, planning, creation, inquiry, updating, input and output forms (reporting), and importation of data from an outside source for use in databases. Lecture/Lab. 3 credits.

10-152-120-00 Introduction to Programming
Introduces the learner to programming concepts using structured logic and the Visual Basic programming language using the Visual Studio. Included are basic concepts related to computer programming and program development. Programs will be developed using sequential, selection, and looping control structures, functions, arithmetic calculations. Lecture/Lab. 3 credits.

10-154-140-00 PC Maintenance and Troubleshooting
Students will maintain and troubleshoot PC hardware and peripherals, as well as configure and upgrade PC components and modules. Students will also learn to maintain and troubleshoot PC operating systems. Lecture/Lab. 3 credits.

10-154-155-00 Microcomputer Operating Systems
Students will learn the desktop operating systems most commonly used in business. Students will manage the secure the system resources through the operating system. Peer-to-peer and simple client-server networks will be implemented. The student will also learn to install and manage various peripheral devices with the operating systems. Prerequisites: 10-150-110 and 10-154-140. Lecture/Lab. 3 credits.

10-154-165-00 Project Management
The student will learn the tools and techniques of project management. The student will become familiar with the five process groups of project management and will gain experience in applying the nine knowledge areas of project management. Lecture/Lab. 3 credits.

10-154-170-00 Help Desk Fundamentals
Students will gain knowledge and experience in applying the techniques used in problem troubleshooting, end-user support, and customer service. Students will also become familiar with and apply the tools used in user supply and help desk operations. Prerequisites: 10-150-110, 10-152-120, and 10-154-125 or 10-103-149. Lecture/Lab. 3 credits.

10-154-177-00 Web Programming Fundamentals
Introduces the learner to the principles of web page development. In this course the students will learn to develop static web pages that contain text, images, and videos. Students will also link multiple web pages to produce a complete website. Lecture/Lab. 3 credits.

10-801-195-00 Written Communication
Develops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents. Lecture. 3 credits.

10-801-196-00 Oral Interpersonal Communication
Focuses upon developing speaking, verbal and nonverbal communications, and listening skills through individual presentations, groups activities, and other projects. Lecture. 3 credits.

10-801-197-00 Technical Reporting
Teaches preparation and presentation of written, oral, and multi-media technical reports. Prerequisites: 10-801-195 or 20-801-219. Lecture. 3 credits.

10-804-123-00 Math W Business Apps
Covers real numbers, basic operations, linear equations, proportions with one variable, percent, simple interest, compound interest, annuity, applying math concepts to the purchasing/buying/selling processes, and basic statistics with business and consumer applications. Lecture. 3 credits.

10-809-195-00 Economics
Introduces economic tools for use in business and personal life. Covers markets, economic growth, employment, productivity, computers, and the internet, international trade, the role of government, and business cycles. Lecture. 3 credits.

10-809-197-00 Contemporary Amer Society
Explores the American social and political institutions affecting the individual as a citizen, worker, and participant in various social groups. Topics studied will be flexible and responsive to contemporary issues. Lecture. 3 credits.

10-809-199-00 Psychology of Human Relations
Focuses on improving personal and job-related relationships through understanding and applying sound psychological principles. Topics include self-concept, motivation, emotions, stress management, conflict resolution, and human relation processes. Lecture. 3 credits.