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Frequently Asked Questions



What is Blackboard?

Blackboard is a course management system that allows for dynamic learning to occur in the online environment.  The tools provided by the Blackboard software allow students and faculty to post and share documents and other course content, 24/7 access to grades, write via email and posted discussion boards, and even have synchronous, or real-time conversations in a virtual classroom.  

What is the url for Blackboard and how do I access the link for
logging in?

Blackboard is located at You can access the login page through Nicolet's home page at Use the Blackboard link in the upper right corner of the web page.

What is my username and password?

Your username is your MyNicolet/Email account address (example: jsmith) (do not include @...) and your password is your Nicolet email password.

How do I change my password?

If you have forgotten your password, Self Password Reset allows you to reset your password by answering several personal security questions. You can also use Self Password Reset to change your current password.

Why aren’t my courses showing up when I log into Blackboard?

The Blackboard enrollment process starts five (5) working days before the beginning of each semester.  Your professor may choose to open the course early or wait until the mandatory open date which is the class start date.  If you need further assistance clarifying your access to a Blackboard course, please contact the Help Desk at 715-365-4478 or

What other hardware/software requirements are necessary for Blackboard?

It is imperative to have an updated internet browser. These requirements refer specifically to your computer hardware. “Minimum requirements” are meant for basic use of Blackboard.   Click here to review information on browser requirements 

A course from a previous semester is still showing up.  What should I do?

Call the Help Desk at 715-365-4478.  As a temporary solution, click on the “Manage My Courses Module Settings” icon (upper right hand corner in the My Courses module and remove the course you do not want listed, by clicking on the green check mark.  

When I click on a test link or a web site nothing happens.  What is the problem?

Instructors can set tests, external web links and other files to open in a new window so students do not lose their place in Blackboard.  If the student has their Internet browser set to block pop-ups, these new windows will not open.  To access these features, the student needs to change the settings on their browser to allow pop-ups or disable their pop-up blockers. 

How do I use the Grade Center?

You access My Grades from the My Institution tab or the My Blackboard course menu. If you access your grades via the My Institution tab, you can sort by All Courses or Last Graded. If you access My Grades inside a course, you see your grades for that course only. The Order by drop-down list allows you to change the order by Course, Last Activity, or Due Date. Above the list of gradable items, you can narrow the list by selecting All, Graded, Upcoming, or Submitted.

What kinds of support services are available for online learners?

The college offers a variety of support services for online students.  Our Academic Success Center can help students develop basic computer skills enabling them to utilize Microsoft Word, Excel and PowerPoint to complete assignments in an online environment.  If you have specific technical questions, contact the Nicolet Help Desk at 715-365-4478 or   

What if my test locks up?

Please contact your instructor for all situations involving a test lockup.  If you need regular Blackboard or technical assistance, call 715-365-4478 or 1-800-544-3039 ext 4478.  Please review our Technical Support coverage information.  

What if I need more help?

Visit our Technology Assistance and Support web page for additional support coverage information.