Receptionist
The Receptionist diploma prepares a student for an entry-level office position such as receptionist or office clerk. The program allows for flexibility and for the student to continue to the Office Assistant Technical Diploma and the Office Management Associate's Degree.
Program Outline
Course # | Course Title | Credits |
---|---|---|
1010210600 | Business EssentialsDescriptionThis class helps new Nicolet students make a successful transition to the College. The course is a chance for students to learn College resources, practice pacing and time management, grit and the learning management system. Students also receive an introduction and have opportunities to practice professional business communication. |
1.00 |
1080119500 | Written CommunicationDescriptionDevelops writing skills which include prewriting, drafting, revising, and editing. A variety of writing assignments is designed to help the learner analyze audience and purpose, research and organize ideas, and format and design documents based on subject matter and content. Also develops critical reading and thinking skills through the analysis of a variety of written documents. |
3.00 |
1010211300 | Human Resources Roles and LawsDescriptionThis class reviews the role and importance of Human Resources in organizations. Current challenges Human Resources contends with are covered. Students will learn about major employment laws and how to ensure that company programs, practices and policies align with those laws. |
1.00 |
1010212100 | Customer ServiceDescriptionThis course is intended to teach students ways to take care of their customers and add value to customer interactions. They will identify the difference between internal and external customers, and develop verbal, nonverbal, and listening communication skills. Students will develop problem-solving techniques and the ability to lead and expand the customer service process, learn how to deal with customers, and build skills for analyzing and prioritizing customer needs. Students will learn to use the phone, email and other communications methods effectively and efficiently in the world of work. |
1.00 |
1010311500 | MS Word BeginningDescriptionThis course will cover creating a flyer, research paper, and business letter using Microsoft Word. |
1.00 |
1010312500 | MS OutlookDescriptionThis course will cover creating and managing email messages, calendars, contacts, and tasks using Microsoft Outlook. |
1.00 |
1010312600 | MS Excel BeginningDescriptionThis course will cover creating a worksheet and chart; application of formulas, functions, and formatting; and working with large worksheets, charting, and what-if analysis using Microsoft Excel. |
1.00 |
1010314100 | MS Powerpoint BeginningDescriptionThis course will cover creating and editing presentations with pictures; enhancing presentations with shapes and SmartArt; and inserting WordArt, charts, and tables using Microsoft PowerPoint. |
1.00 |
1010611400 | Records ManagementDescriptionThis course explores the comprehensive field of records management by applying basic principles and procedures for storing and retrieving information and maintaining an efficient manual and/or computerized filing system using the simplified filing rules developed by the Association of Records Managers and Administrators, Inc. (ARMA). The following methods of storing records are studied: alphabetic, subject, numeric, and geographic. Basic terminology of records management is taught throughout the course. Records retention, disaster planning, control measurements, information security, and disposition are discussed. |
2.00 |
1010613300 | Business Office TechnologiesDescriptionThis course will cover operation of popular physical and virtual technologies used in a business office including products and applications used for telephony, office application suites, meetings, and surveys. |
1.00 |
1019617000 | Leadership Organizational CultureDescriptionThis class will cover what the leader’s role is in creating the optimal workplace. Students will learn the components of a great workplace and how to improve corporate culture. Students have the opportunity to assess their workplace and provide recommendations for strengthening. |
1.00 |
1015110500 | Digital Literacy with Cyber SecurityDescriptionThis course will cover identifying and differentiating between major computer components, Microsoft Windows operating system and application operations, computing environment issue troubleshooting, making connections between office network devices, file management, and basic cybersecurity threats and best practices. |
1.00 |
At A Glance
How You'll Learn
100% Online
Multiple Start Dates
Flexible Pace
Spring/Summer 2025 Start Dates
January 13 | March 10 |
May 19 | June 16 |
Fall 2025 Start Dates
August 25 | October 20 |
Program Tuition*
$2,403
Books & Supplies*
$156
*Total cost for degree completion is estimated by current course requirements, books, and supplies. Tuition and fees are set by the Wisconsin Technical College System and subject to change.
Potential Indirect Costs
You may experience these additional costs, not charged by Nicolet, estimated based on length of program.
What You'll Learn
- Perform entry-level administrative procedures
- Create internal and external relationships
Your Potential Careers
- Receptionist
- Office Clerk
- Customer Service Representativ
Median Annual Salary
$35,754 | $35,938 | $34,944 |
Local | State | National |
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Get Started
Your application can be submitted online, it takes just a few minutes to complete.